Shipping policy

Shipping Policy

Last updated: August 27, 2026

At DIALIX, we aim to make delivery information clear before you order.

ORDER PROCESSING

Orders are usually processed within 1–3 business days after payment is confirmed. Processing times may be longer during promotions, holidays, or unusually high order volume.

DELIVERY ESTIMATES

DIALIX FurFlow 5-in-1 Pet Grooming Vacuum ships from a U.S. warehouse and is estimated to arrive within 2–3 business days after dispatch.

Most other products ship from an overseas partner warehouse and typically arrive within 5–15 business days after dispatch.

The delivery estimate shown on the product page or at checkout takes priority. Delivery estimates are not guarantees and can vary by destination, carrier, weather, holidays, customs, or other circumstances outside our control.

SHIPPING COST

Free standard shipping is included on every order unless a different option is clearly shown at checkout.

TRACKING

When tracking is available, a shipping confirmation email will be sent after dispatch. Please allow time for the carrier system to update.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate delivery address. If you notice an error, contact us as soon as possible. We cannot guarantee changes after an order has entered processing or shipped.

MULTIPLE PACKAGES

Items from one order may ship separately depending on product availability and warehouse location. You may receive more than one tracking number.

DELAYED, LOST, DAMAGED, OR INCORRECT ORDERS

If an order is delayed, shows as delivered but cannot be located, arrives damaged, or contains an incorrect or missing item, contact DIALIX support with your order number. For damaged or incorrect items, include clear photographs of the package and product when possible.

CONTACT

For shipping help, use the Contact page on dialix.shop and include your order number so we can assist you efficiently.