Refund policy

We offer a 30-day return window. You may request a return within 30 days of receiving your order.

To be eligible, the item must be unused, in its original condition and packaging, and include proof of purchase. To start a return, email support@dialix.shop with your order number and reason for the request. Please do not send an item back before contacting us. Once your return is approved, we will provide the correct return address and instructions. Unauthorized returns may not be accepted.

Cancellations
Orders may be cancelled within 15 minutes of placement. After that window, processing may already have started and cancellation cannot be guaranteed.

Damaged, defective, or incorrect items
Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and clear photos so we can review the issue and make it right.

Exceptions
For hygiene and safety reasons, used pet-care items, personalized items, gift cards, and items clearly marked final sale cannot be returned. Sale-priced items are not automatically final sale unless the product page says so. Contact us if you are unsure whether an item is eligible.

Exchanges
The fastest way to exchange an eligible item is to complete an approved return and place a new order.

Refunds
We will notify you after the returned item is received and inspected. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may need additional time to post it. If 15 business days have passed since approval, contact support@dialix.shop.

Return shipping costs
Unless the item arrived damaged, defective, or incorrect, return shipping costs are the customer’s responsibility. Original shipping charges are non-refundable unless required by law.

Questions
Email support@dialix.shop and include your order number so we can help quickly.